Digital gateway offers government-to-citizen services
THE GOAN NETWORK
PANAJI
Minister for Information Technology, Electronics &Communications Rohan Khaunte on Wednesday said that the State’s digitalgovernance initiative, Goa Online, has processed over 9.34 lakh servicerequests across more than 30 departments as of June 2025.
The unified digital gateway offers government-to-citizen(G2C) services giving access to government services quicker, transparent andhassle-free.
According to data released to the media, the total servicerequests have been completed out of the 9.54 lakh applications received throughthe platform and among those main contributors are the Revenue Department andLabour & Employment followed by Goa Industrial Development Corporation(GIDC) and Health Services.
“The Revenue Department has completed 4.45 lakhapplications, primarily for income and caste certificates. The Labour &Employment has processed 3.16 lakh applications for labour registrations,licenses and welfare service,” he stated adding, “The GIDC has delivered over75,800 services including land allotment permissions, NOCs, andbusiness-related clearances. The Directorate of Health Services has processedmore than 36,300 requests for birth and death certificates, as well as medicalNOCs.”
The minister further stated that these figures representcompleted service transactions, highlighting both the scale of adoption and thesuccessful delivery of services across departments.
In addition to online accessibility, Goa Online services arebeing extended to rural and remote areas through the Gramin Mitra initiative.Trained personnel visit households to help citizens apply for essentialservices like income certificates, residence documents, and governmentsubsidies -- ensuring last-mile digital delivery.
Khaunte credited the platform’s success to the integrationof backend systems, real-time processing, and a growing culture of digitalcompliance across departments.
Going forward, the department contemplates further wideningthe scope of services, rolling out a mobile version of the platform andintegrating new technologies including AI-based service recommendations andchatbot assistance for users.
