Water is one of our most basic and important needs. Yet, due to the negligence of the department and continuous pipeline leakages, people often face water shortages. Large amounts of clean water are wasted through leaks and overflows. Many times, this water is not even counted because of faulty meters at consumer connections.
Consumers regularly criticise the PWD (Water Supply) for being slow to respond to complaints about leaks and repairs. The state’s water system has several issues, including pipelines that are over 30 years old and need replacement. In many households, water meters are faulty, and though meter readers are aware, they often do not report the problem.
Complaints are not addressed quickly, and the delay in fixing leaks and damaged pipelines is a recurring issue. For example, at the Patto Government Quarters in Panaji, overflowing septic tanks are a result of poor maintenance and delay in clearing. This shows a lack of proper action by the authorities and can lead to unhealthy and unsafe conditions for residents.
The Principal Chief Engineer of PWD should create a Consumer Redressal Cell, like the one started by the Goa Electricity Department, to handle complaints more efficiently. Consumers should not be made to run from one office to another. Action should also be taken against engineers and staff who fail to provide proper services.
