The PWD policy claims to streamline water supply management—and while it's never too late to improve, we’ve been observing World Water Day for years with little real change.
Every year, the PWD and government spend lakhs on advertisements, events, and speeches that are soon forgotten.
From my experience, the PWD app has been the most effective tool in drawing attention to neglected issues like road damage and leaking water pipes.
I recently filed a complaint through the app and, to my surprise, received a call from a PWD plumber. However, instead of addressing the leakage, he informed me that I must first obtain permission for road cutting. Until then, the water would continue to drain and new potholes would form—business as usual.
Unless there's an accident, it seems the PWD won't take meaningful action. Is this the message we want to send to concerned citizens? What's the point of having apps and policies if officials don’t feel any responsibility to respond promptly or effectively?
