PANAJI
Chief Minister Pramod Sawant on Thursday launched the Police Public Feedback QR system and the Bhashini Mobile App, developed by the Ministry of Electronics and Information Technology under the National Translation Mission.
With the use of the app, Goa has become one of the first States to improve real-time communication with citizens, including tourists, who speak languages the police are not familiar with.
“The Police Feedback QR codes will be placed outside every police station, enabling citizens to share their feedback directly. This feedback will be monitored by the Police Headquarters to drive continuous improvements and take necessary actions,” the CM said.
Sawant further said that the Bhashini App, designed to facilitate translation across various Indian languages, is a vital tool for fostering effective communication among speakers of different languages across India. It has been installed on all 54 Mobile Data Terminals (MDTs) deployed with Robots, Highway Patrol, and the Pink Force.
“Goa is proud to be the only State to both upgrade and appoint home guards to the police force,” he added.
Speaking to 'The Goan', Director General of Police Alok Kumar explained that the QR code feedback mechanism will help the force assess the gaps in police response to citizens' grievances and accordingly fine-tune their responses to fill those gaps.
“It will also work like a barometer for the responsive quotient of police stations when a citizen visits it for any reason. Overall it is aimed at fostering transparency and improving our responses,” he added.
Moreover, Kumar revealed that the Bhashini App was advocated to be used by police forces by Prime Minister Narendra Modi during the DG Conference; and that all units of Goa Police which interact frequently with citizens have downloaded it.
"They are using the app for better real-time communication with tourists and citizens who speak a language we don’t know. More than 2,600 police personnel have downloaded it, including all PCR Vans. CM has instructed that all police personnel should download this app. Thus Goa becomes one of the first States to deploy this app extensively to improve communication with citizens and thus respond more promptly and effectively to help citizens,” the DGP said.
