Recently, banking system has changed for customers. Now that we are in digital banking system the new rules and regulations are strictly followed. The new system has electronic clearings and also many a times the cheques presented for clearance gets bounced and dishonoured. Many senior citizens who issue cheques are dishonoured for slight deviation in signature as there is slight deviation due to age factor. Earlier, when no mobiles were there, bank use to call such customers on landline for reasons to avoid dishonour of cheques.
Now we have all technology but bank has no time for courtesy call to their customers. Today, the cheques are dishonoured if the same is paid to services like electricity bills, water bills, insurance, Telephone bills, tax etc. The simple logic is that no body will pay the dues for third persons and not honouring the cheque for small deviation is not acceptable. If the cheques are issued in personal name or to any party then the cheques can be dishonored for deviation or error on dates and overwriting.
The banking sector needs to work on logic and consider the customers age and the situation. The banking sector needs to be more customer oriented. After merger many banks changed their IFSC code and cheques were not accepted for old IFSC codes. The existing customers of previous banks before merger faced lot of difficulties after merger and were to abide by rules. The banking sector needs to be more customer friendly and not just for increasing the account holders.
