It is learnt that the ATMs of certain banks are not accessible for Persons with Disability (PWDs) thereby discriminating against them and in violation of Section 3 and Section 40 of the Rights of Persons With Disability Act 2016. It may be recalled that after an extremely long wait, an 85-year-old woman from Carla village in Sanguem who could not go to the bank received her 16 months pension of Rs 32,000 from a local bank at Quepem delivered at her residence after South Goa MP Capt Viriato Fernandes took up the matter with the bank manager. Be that as it may, Doorstep Banking Service (DSB) is a facility introduced in line with the RBI’s directive to cater to both financial and non-financial banking needs of the customers of all banks. The financial services include cash pick-up and deposit, cash delivery against withdrawal from account. The non-financial services include delivery of demand drafts, submission of KYC documents, submission of life certificate, etc. All nationalized banks and local banks need to provide Doorstep Banking Service for elderly people, retired persons and PWDs in need of such service.
