Only one out of four letters posted from Chinchinim to Benaulim reached the destination after 10 days. The Deputy Post Master, Mapusa did not even bother to attend to the query. There is no accountability, responsibility to consumer grievances. The letters have also not been redirected to the sender with the address inscribed therein.
For close to two months postal stationery, stamped envelopes are out of stock and there is no indication as to when they will be available again. Customers are asked to get xerox copies of forms for investment. The invested certificates are delayed for months due to staff shortage and fresh investments are put on hold. Government is borrowing huge capital at high interest rates, when postal savings are easy, cheap capital available to the state government.
Chinchinim Post has deposits of over 80 crores much more than post offices at Navelim, Cuncolim, Canacona, etc, and yet the lone clerk, in utter disregard to local needs, is constantly deputed to other offices, leaving the postmaster to deal with customers.
Goa, being a state, should have its own postal circle and not attached to the apron strings of Maharashtra. This also denies local employment, promotion and delays in taking decisions. By ignoring written and telephonic messages, the Deputy Postmaster, Mapusa cannot wish away the problems of postal services. Why is staff recruitment not done in time to offer better services to the customers? The state has absolutely no say in the functioning of post offices in Goa, as they are not under their jurisdiction
Nelson Lopes, Chinchinim
For close to two months postal stationery, stamped envelopes are out of stock and there is no indication as to when they will be available again. Customers are asked to get xerox copies of forms for investment. The invested certificates are delayed for months due to staff shortage and fresh investments are put on hold. Government is borrowing huge capital at high interest rates, when postal savings are easy, cheap capital available to the state government.
Chinchinim Post has deposits of over 80 crores much more than post offices at Navelim, Cuncolim, Canacona, etc, and yet the lone clerk, in utter disregard to local needs, is constantly deputed to other offices, leaving the postmaster to deal with customers.
Goa, being a state, should have its own postal circle and not attached to the apron strings of Maharashtra. This also denies local employment, promotion and delays in taking decisions. By ignoring written and telephonic messages, the Deputy Postmaster, Mapusa cannot wish away the problems of postal services. Why is staff recruitment not done in time to offer better services to the customers? The state has absolutely no say in the functioning of post offices in Goa, as they are not under their jurisdiction
Nelson Lopes, Chinchinim
