MARGAO
NGO GOACAN has launched its Consumer Rights & Responsibilities Awareness Fortnight as part of its ongoing Consumer Literacy Campaign with the theme "Consume with Care".
The awareness drive, which seeks to remind consumers to assert their rights and assume their responsibilities when they purchase goods and services, will end on December 24, National Consumer Rights Day.
GOACAN coordinator Roland Martins informed that the activities during the fortnight will cover the rights of the consumers under the Consumer Protection Act 2019, the Standards of Weights & Measures (Packaged Commodities) Rules, the Food Safety and Standards Act 2006 and the BIS Act 2016.
GOACAN will have a special activity during the fortnight called "Spot the Deficiency, Identify the Official, Pursue the Remedy" which will have the participation of volunteers from the village-based consumer forums and campus-based Consumer Welfare Clubs.
He said GOACAN will give special focus to the consumers right to seek redressal with regards to fair price shops, post offices, banks, mobile & landline telephones, cable TV, LPG cylinders, electricity, bus transport, goods & services tax and service at public toilets among other issues.
Special focus will also be on spreading awareness among consumers on the various helplines available to report complaints and the redressal agencies available to file complaints like the Consumer Conciliation Committee, District Consumer Disputes Redressal Commission and State Consumer Disputes Redressal Commission.
