the goan I network
MARGAO
Teething problems have left motorists and licence seekers fuming over the huge delay as the transport services have been brought under the ambit of the Citizens Service Centre (CSC) in Salcete taluka.
Beginning from October 1, payment of fees for licences, passing of vehicles will take place in the CSC housed in the Matanhy Saldanha Administrative Complex instead of the RTO Registration office in the Osia commercial complex. Hitherto, the CSC had been handling revenue matters, including issuance of a host of certificates, besides survey plans, etc.
When many a motorist approached the RTO Registration Office at the Osia commercial complex on Monday and Wednesday for their normal work, they were directed to approach the CSC facility at the District Collectorate,
with the government bringing the transport services under the CSC.
However, there were complaints galore over the huge delay in the CSC, with motorists claiming that they are forced to spend half a day in the CSC to take the tokens and clear the payments. Moreover, motorists approaching the office for passing of vehicles pointed out that while they are made to approach the CSC for the payments, they have to later travel back to the Arlem grounds for the passing, saying that the two facilities ought to have been close to each other.
“Why should we be made to wait for two and half hour just to make the payments. The staff manning the CSC appears to be overburdened and inexperienced to handle the work load,” commented a resident of Utorda, demanding immediate streamlining of the services.
A couple of taxi drivers, who had come for the passing of the vehicles, also echoed similar sentiments, saying that the government ought to have first reviewed the working of the CSC concerning the revenue and land survey matters, before bringing the Transport department under the centre.
Senior RTO Officer Prakash Kholkar, who is in-charge of the registration, however, said that these teething problems will be felt only for the first few days before the system is streamlined to meet the requirements of the applicants. He further said the problem of shuttling between the Collectorate to Arlem will end as and when the government notifies a common ground for passing of vehicles.
“As per the new system, all payments need to be done at the CSC before the applications are routed to our office,” he added.
