PANAJI
Bank of Maharashtra a premiere Public Sector Bank in the country, strengthens its digital channels by launching several new products and utilities to enhance the banking experience for both its customers and staff members.These initiatives aim to simplify and streamline various banking processes, making it easier for customers to manage their finances and for staff to assist them effectively. This demonstrates the Bank's commitment to leveraging technology and innovation and staying ahead in the ever-evolving banking landscape.
A S Rajeev, MD & CEO, Bank of Maharashtra said, “Bank of Maharashtra will continue to focus on creating digital differentiators with evolving technology, economy & needs of customers." Rajeev further expressed, "the Bank is envisaging to be among Top Banks, in terms of efficiency in the country which can only be achieved by exploring the digital channels to the optimum level. Bank will continue to enhance and deliver unparalleled value to our customers."
Asheesh Pandey, Executive Director, Bank of Maharashtra, said "Our focus on digitisation stems from our unwavering commitment to customer-centricity. By prioritising the convenience of stakeholders and leveraging digital solutions, the Bank is poised to provide seamless, user-friendly service experience across all touch points and further strengthen its position as the fastest growing PSB in the country."
The Bank has launched an upgraded version of Bank's existing Mobile Banking application integrating it as a single unified application for all its mobile banking and UPI customers. With this unified application, customer can manage their accounts, perform transactions and make faster payments seamlessly within a single interface.
To add to the customers' convenience, the Bank has reduced cooling period for beneficiary addition across platforms viz. Mobile banking & Internet banking, allowing customers to add and transfer funds to new beneficiaries more quickly and efficiently. In addition to this, the Bank has introduced several new features in its Mobile banking application such as shortcut for WhatsApp Banking, Account Statement, Digital Loan Balance Confirmation, Health & General insurance Policy through STP Journey, RE-KYC, Digital Nomination facility, Online Bill payment, News section, etc.
To effectively cater to new-age banking users, the Bank has enhanced features on its WhatsApp banking function (+91-7066036640) like Downloadable forms for various services which empowers customers to manage their banking needs anytime, anywhere, without being restricted by physical branch visits or limited operating hours.
Additional features such as instant access to Interest rate charts enable customers to quickly access and compare interest rates for different products and services offered by the bank. The Bank has also introduced a Grievance redressal system on its WhatsApp banking function which demonstrates its commitment to customer satisfaction and promptly address and resolve any issues they may encounter. Other features like Know your IFSC, Bank Holidays, Cyber Security tips among others provide greater flexibility and accessibility which bring us closer to the vision of delivering banking services at customers' fingertips.
