PANAJI
The State government on Saturday announced enhancing citizen convenience by integrating GoaOnline services with WhatsApp, allowing residents to access government documents, certificates, bills, payment receipts and notifications effortlessly. The new AI-assisted platform will allow access to 241 government services through Whatsapp.
IT Minister Rohan Khaunte confirmed the development stating they have transitioned from manual processes to a Web-based platform called GoaOnline, followed by doorstep service delivery called Gramin Mitra and now bringing services directly to citizens’ fingertips via WhatsApp.
“Goa’s WhatsApp-based service aims to make governance truly citizen-centric and easily accessible. The government is thus striving to offer a keyword-based system to help users navigate various services efficiently. With this integration, GoaOnline users can check the status of their applications, receive due date reminders, access service prerequisites, and get step-by-step guidance and apply for all 241 services through WhatsApp,” he said.
