It is good to see that at least one political party has included " time-bound services to the public " in its manifesto. For years people have been demanding that government prescribe a time schedule for its departments to deliver services to the public.
In the absence of such time schedule, the departments keep the files pending for months together forcing people to make countless visits to the offices to get their work done. There is no accountability for the staff in the discharge of duties.
Deliberate delay also helps them to demand bribes from the public to clear their files. It is high time that the government gave priority to this important requirement of the people.
