A public grievance app will reportedly be launched next week where the citizens can directly lodge complaints regarding potholes on roads so that they can be immediately repaired according to the PWD minister Nilesh Cabral. It is understood that junior engineers, assistant engineers and chief engineers and others will be held responsible if they fail to take action on complaints received via the app, including suspension or termination of their services. Road repair contractors should be held responsible for repair of roads for three years with three years additional warranty. The WhatsApp numbers of the contractors need to be made public so that the affected citizens can directly contact them in order to get the roads repaired. Public funds should not be used to repair the roads thereby covering the fault of the contractor. This will only encourage substandard road work in future. It seems necessary to make public details of the particular road contractor by putting it up on a board along the road that has been repaired.
