Senior citizens can now complete HP Gas eKYC from home using the HP Pay app with Aadhaar-based face authentication, avoiding visits to gas agencies. However, this digital process assumes access to a mobile phone linked to Aadhaar and a basic level of technical familiarity”conditions many elderly citizens do not meet.
A significant number do not possess mobile phones, registered numbers, or the knowledge required to install and operate apps, especially those who are ill, immobile, or living alone.
In such cases, home verification by gas agency personnel remains the only practical and inclusive solution. Distributors should proactively extend doorstep services to ensure that vulnerable customers are not excluded from essential services.
There are also instances where elderly individuals, despite having updated documents, are unable to access refills due to pending verification. This highlights the urgent need for a simplified, humane approach.
Ensuring timely home verification and delivery of LPG cylinders for senior citizens is essential. A system that guarantees accessible, doorstep support will help protect their dignity, safety, and well-being.
