Bharat Sanchar Nigam Limited (BSNL) mobile, landline and broadband users in Goa, especially in the rural areas are bogged down by poor connectivity. The subscribers say that they often face difficulties while making calls or while surfing the Internet due to the frequent disruptions caused by the poor overhead cabling and crumbling infrastructure.
Residents in Goa who rely on BSNL for their landline connections and internet services have expressed growing frustration with the deteriorating quality of service and lengthy resolution time for their reported issues.
Locals have said that many of the landline telephone subscribers have been put to great inconvenience as their telephones have been ‘dead’ for long.
BSNL services have been going from bad to worse, with consumers complaining of errant services and constant disruption in broadband connectivity. However, BSNL officials are quick to blame others for the poor service, laying blame on various companies that carry out irresponsible digging work, thereby causing damage to lines at various places.
It is time the BSNL, which flaunts ‘world class, multi-gigabit, multi-protocol, convergent IP infrastructure through National Internet Backbone’, should get its act together and provide better service to the public.
