The Control Room of the Electricity Department is meant for citizens to file complaints in case of power failure. However the general experience of the complainant is that most of the time the number of the control room either remains non-functional or is out of order. It is learnt that the Control Room of the Electricity Department at Sanguem was gifted with a mobile phone by a councillor of the Sanguem Municipal Council. The mobile has been recharged for three months and it is understood that if the department fails to recharge the number, the concerned councillor would do it and bear the cost. This seems like a novel way to make the staff accountable and responsive to the complaints of the citizens and take prompt action. This practice needs to be followed across the State. The mobile number needs to be publicized in the locality along with that of the respective councillor and panch member so that if the staff at the control room does not respond to the call of the complainant, the concerned councillor or the panch member can be informed of the same.
