The toll-free number 14567, called ‘Elderline’, was launched on October 1, 2024, to assist senior citizens who are abandoned, face abuse, or have health issues and medical emergencies. Due to logistical and operational reasons, the Elderline functioned erratically. It restarted in April 2025 and was again shut down. Senior citizens could call the helpline between 8 am and 8 pm to seek information regarding pensions, legal advice, government schemes, and obtain emotional support. Initially, the calls were routed through Maharashtra and later through Uttar Pradesh. In the last two months, the Elderline has ceased to function, with no clarifications from the government. Senior citizens feel lost and are left high and dry, as the helpline was a solace, especially for those who reside alone. The government could ask local business houses to reactivate the Elderline as part of their corporate social responsibility. It could be managed by volunteers who could be paid remuneration for their efforts. Such a social welfare measure would be much appreciated.
