Gone are the days of only using the postal department inIndia. Today everyone wants personalisedservice “ pick up and dependable drop off posts. Whether it is a businessconsignment or personal items that need to be sent quickly, choosing the rightcourier service is essential. Dependingon where you need to send your parcel, how soon you want it to reach and howyou want it to be handled; the following considerations can help you make a betterdecision. Always enquire from people whohave dealt with the courier service about the customer care and quality ofservice provided by your service provider. Customer feedback would also be available on the official website.
In Goa, there have beenseveral cases filed against courier service agencies for delayed deliveries,damaging parcels in transit, losing goods, wrong deliveries etc. If you have entrusted a consignment ofclothes with a courier service agency and it does not reach its destination oris delivered in a damaged state then you are certainly entitled to sue thecourier service for ‘deficiency in service’. You can lodge a complaint in the consumer courts and claim not only thevalue of goods you have handed over to the courier company but you are alsoentitled for damages and compensation. However before suing the courier agencyfor loss, the consumer should have disclosed the exact value of the consignmentin the consignment note or invoice and the consignment itself should have beeninsured before it was sent.
When you want to send combustible or perishable goods bycourier, be aware that the principle of ‘owner’s risk’ applies to such goods asindicated in the goods receipt. Also ifyou have not packed the goods properly, the principle of ‘owner’s risk’applies.
The writer is a social scientist and lawyer who has been asenior member for 10 years at the Consumer Court in Goa
In the heart of Goa lies Utopia and he, the greatestambassador of this Utopian dream. Where Fr Bismarque Dias lives, the houses arebuilt unlike elsewhere in Goa. “For ages we had common walls so that there wasno need to plunder Mother Earth and beget stones from neighbourhood quarry”says Fr. Dias. This simplistic learning from his environment molded probablythe most celebrated face of the Roman Catholic Church in Goa.“As children, we would learn that the greatest heroes…
