In this age of modern technology, only BSNL among utility services appears to be totally paperless in issuing bills and receipts. The Electricity Dept has not achieved this, as cash or cheque payments made at banks get acknowledgement on the printed bill, while payments at office counters receive handwritten receipts. In the Water Supply Dept, cash is paid at designated banks and stamped on the bill, but cheque payments must be made at office counters, which again issue handwritten receipts. This manual system wastes manpower and causes inconvenience to consumers. The concerned Minister/Dept should take cognisance and make payments hassle-free by acknowledging cheques on the bill copy.
