Air passengers will soon have a reason to smile with the government on Saturday proposing a cap on ticket cancellation charges, increased compensation for denied boarding and steep reduction in excess baggage fee levied by airlines.
Suggesting a slew of passenger-centric measures, the Civil Aviation Ministry said airlines will have to refund all statutory taxes in case of flight cancellations.
Aviation regulator DGCA has proposed that "under no circumstances the cancellation charges be more than the basic fare" and carriers cannot levy additional charge to process the refund.
In case of checked-in baggage, the airlines would be charging Rs 100 per kilogram for baggage weight in excess of 15 kg till 20 kg. At present, Rs 300 is levied on every kilogram of baggage beyond the 15-kg limit.
Only Air India allows free baggage up to 23 kg.
>> See pg 7
